Privacy Policy

1) Who we are

Durban Mobile Beauty (“we”, “us”, “our”) provides mobile beauty services in and around Durban, South Africa.

• Contact email: bookings@durbanmobilebeauty.co.za

2) What information we collect

• Booking details (name, email, phone, address, suburb, preferred date & time, selected treatments, notes).
• Payment details (handled securely by our payment partner; we do not store card numbers on our servers).
• Technical data such as device, browser, and basic interaction data used to keep the service secure and easy to use.

3) How we use your information

• To process bookings and take secure online payments.
• To send essential service messages about your appointment.
• To prevent fraud, secure our systems, and meet legal duties.
• To improve our site and customer experience.

4) Lawful basis

We process your information on lawful grounds commonly recognised by data-protection laws (including POPIA), such as contract (to provide the service you request), consent (where you choose to provide optional details), legitimate interests (to keep our platform secure and improve it), and legal obligation.

5) Who we share it with

• Paystack — our payment processor. Card details are submitted directly to Paystack over encrypted connections; we do not store card numbers.
• Supabase — we store booking records (e.g., your contact and appointment details) in our Supabase database.
• Service providers we use for hosting, email, and security—only as needed to operate our service.

For details on how these providers handle data, please refer to the privacy information on their respective websites.

6) Cookies & tracking

We may use essential cookies to enable core site functionality (for example, keeping your booking flow intact). You can control cookies in your browser settings.

7) Data retention

Booking records are retained only for as long as necessary for appointments, accounting, and legal requirements. If you request deletion of your personal information, we will comply unless we need to keep certain data for legal or legitimate business reasons.

8) Your rights

You may request access to, correction of, or deletion of your personal information. You may also object to certain processing or withdraw consent where processing is based on consent.

9) Security

We use industry-standard safeguards, including TLS encryption in transit and restricted access to booking data. No method of transmission or storage is 100% secure, but we work to protect your information continuously.

10) Contact us

For privacy queries, please email bookings@durbanmobilebeauty.co.za.

11) Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.